Service Portal

Training 1

• Training & events - Upcoming dates and info to sign up

Productions and events 6

• How to display shows as suggestions on event pages
• How to set up a paid streaming video
• How to activate the Peppered waiting list
• How to fix orphaned events and reused box-office IDs
• How to set up an external sales URL for your event ticketing buttons

View all 6

Presale and peak sales 4

• Presale Check List
• How to organize a visitor friendly peak sale
• How to set up a queue during a presale or during a busy moment on the website
• How to set personal time slots (for early peak sale access)

Halls & seat selection 2

• How to set up a Covid proof seat selection
• How to check the set up of your hall on the website

Styling and layout 9

• Layout options of the text editor / HTML editor
• How to create a stylish button in text fields
• How to create an online brochure or a different type of programme overview of the agenda page or theme part
• How to add a sponsor footer and add logo's to it
• How to reveal and modify crops on a website page

View all 9

Prices, payments and order process 7

• How to set up a donation during the order process
• How to set up a donation on a dedicated page
• How to exclude a specific price type from overview
• Skip cart - optionally skip cart per production type
• Troubleshooting: Order error - 'booking failed' or 'fout bij inboeken'

View all 7

Visitors 0

Pages and parts 4

• How to find different parts and add/change parameters
• How to embed video, music, podcasts and more on your website
• Overview of parameters in parts
• How does the search logic work in Peppered?

Mailings 3

• How to schedule newsletters with newsletter opt-ins
• Automated service email - how to pause/stop this feature
• Transitioning from Mailing Lists to Queries in your Mailings

Dashboard users, tools and modules 5

• How to log in to the Dashboard using 2 factor authentication
• How to add dashboard users and/or change users' settings
• How to use the Special Access tool
• How to get access to your test website (.acc.peppered.com)
• How to set up reCAPTCHA V3, a user friendly solution

Third party services 4

• Cookie banner consent levels & the Google Tag Manager (GTM)
• How to set up the connection with your Google Tag Manager
• How to install Uitdatabank (BE clients only) (Dutch article)
• Google consent v2 and the cookie banner

Dashboard & tools 1

• Queueing

Events & Products 6

• Productions
• Events
• Cost structure - different kinds of costs can be calculated
• Products (memberships, merchandise, donations, vouchers)
• Themes & Theme Groups

View all 6

Event metadata 7

• Genres & Tags
• Halls (settings + background image)
• Halls | Seat Selection
• Statuses of events
• Groups

View all 7

Mailings 4

• Automated mailings (service emails)
• How to build a Manual Mailing
• Mailing templates
• List-unsubscribe headers

Marketing 11

• Visitor tags
• Visitor account fields
• Opt-ins
• Privileges
• Cancellation survey

View all 11

Narrowcasting 3

• Narrowcasting
• Narrowcasting - General and technical information
• Kiosk (Interactive display on location for ticket purchase)

People 1

• People, roles & clusters

Stories 5

• Content structure of the Peppered Platform - a short introduction to pages, stories & collections
• Story module (Stories)
• Pages
• Collections
• Content library

System 8

• Template texts
• Light login - How to optimize the login flow for your visitors
• Cancellation survey (Itix & Ovatic only) - an integrated option with Box Office
• Maintenance
• Event availability, event status changes and buffers

View all 8

UitDatabank (Belgium only) 1

• UiTdatabank

Website 6

• Menu & Navigation
• News items
• Banners
• Short URLs
• Creating a Subsite

View all 6

Release Notes 2024 10

• Release notes April - June 2024
• Release notes Januari - March 2024
• Version 194 Release | Peppered
• V196 | Release Notes
• V197 | Release Notes - June 2024

View all 10

Release notes 2023 4

• Release notes October - December 2023
• Release notes July - September 2023
• Release notes April - June 2023
• Release notes January - March 2023

Release notes 2022 4

• Release notes October - December 2022
• Release notes July - September 2022
• Release notes April - June 2022
• Release notes January - March 2022